SAW Renovations respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect, why we collect it and how it may be used when you visit our website, request a quote, submit an enquiry or otherwise contact SAW Renovations.

Information We Collect

Depending on how you contact us, we may collect information such as:

• Your name.

• Your email address.

• Your phone number.

• Your project location.

• Details about your renovation, repair or other project.

• Any other information you choose to provide when contacting us.

This information may be collected through our website forms, Facebook or Instagram lead forms, email, phone or other direct communications.

How We Use Your Information

We may use the information you provide to:

• Respond to your enquiry.

• Discuss your project and services you may require.

• Prepare or provide quotes and estimates.

• Contact you regarding an enquiry, quote or project.

• Provide and manage services requested from SAW Renovations.

• Maintain reasonable business and customer records.

• Improve our services and customer experience.

We will not use your personal information for an unrelated purpose without obtaining any consent required by law.

Facebook and Instagram Lead Forms

If you submit an enquiry through an advertisement or lead form on Facebook or Instagram, the information you provide is shared with SAW Renovations so that we can respond to your enquiry.

Meta may also collect and process information through its platforms in accordance with its own privacy policies and terms.

Sharing Your Information

SAW Renovations does not sell or rent your personal information.

Personal information may be shared with service providers or contractors where reasonably necessary to operate our business or provide requested services. We only disclose personal information where appropriate for the purpose for which it was collected or where required or permitted by law.

Protecting Your Information

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, disclosure or alteration.

No electronic storage or transmission method can be guaranteed to be completely secure, but reasonable safeguards are used based on the nature of the information being handled.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records or to meet legal requirements.

Information that is no longer required will be securely deleted, destroyed or anonymised where appropriate.

Accessing or Correcting Your Information

You may contact SAW Renovations to request access to personal information we hold about you or to ask that inaccurate information be corrected, subject to any limitations permitted by law.

Reviews and Testimonials

If you choose to leave SAW Renovations a public review or testimonial, we may share or republish all or part of that review for promotional purposes, including on our website, social media, advertisements and other marketing materials.

Where appropriate, we may include your first name, initials or the platform where the review was originally published.

We will not intentionally publish private contact information or other sensitive personal information contained in a review.

If you would prefer that a review or testimonial you have provided is not used in SAW Renovations marketing, please contact us and we will make reasonable efforts to remove it from future promotional use.

Project Photos and Images

SAW Renovations may take photographs or videos of completed and in-progress projects for business, portfolio and promotional purposes.

These images may be used on our website, social media, advertisements and other marketing materials to showcase our work.

Where reasonably possible, we avoid including personal information or identifying details such as customer names, addresses, licence plates or other private information without permission.

If you have concerns about photographs or videos taken at your property, or would prefer that images of your project are not used for promotional purposes, please let us know.

Consent

By voluntarily providing personal information through our website, enquiry forms, advertising forms or direct communications, you consent to its collection, use and disclosure for the purposes described in this Privacy Policy, subject to applicable privacy laws.

You may withdraw your consent where legally permitted, although this may affect our ability to provide certain services or respond to your request.

Third-Party Services

Our website and advertising may use third-party services or platforms, including services provided by Meta, website hosting providers and other business software providers.

These third parties may collect or process information according to their own privacy policies and terms. SAW Renovations is not responsible for the privacy practices of third-party websites or platforms.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services or legal requirements.

The current version will be posted on this page with the date it was last updated.

Contact Us

If you have questions about this Privacy Policy, would like to access or correct your personal information, or have a concern about how your information has been handled, please contact SAW Renovations using the contact information provided on our website.